bji99 Responsible Gaming — Your Safety Is Our Priority
Enjoy entertainment within your limits. bji99 gives you the tools to play safely and mindfully — so every moment stays enjoyable and never becomes a burden.
Our Protection Tools
Self-Exclusion
If you want to take a temporary break from gaming, use bji99's self-exclusion feature. You can set a break starting from 7 days up to a longer period. During this time, your account will be automatically deactivated.
Deposit Limit Setting
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, lowering it takes effect immediately. bji99 ensures you never go beyond your budget.
Time-Out and Breaks
Set how many hours you want to play each day. When the time is up, your session will end automatically. Taking regular breaks is good for your mental health and keeps the enjoyment going long-term.
Age Verification
bji99 is for users aged 21 and above only. Age verification is mandatory at registration. We follow strict procedures to ensure minors cannot access the platform.
Activity History
View your complete betting and deposit-withdrawal history at any time. Analyze your own habits and make informed decisions. Transparency is the foundation of responsible gaming.
24/7 Support
Via live chat and email, bji99's support team is available around the clock for you — in both Bengali and English. If you have any issue, do not hesitate to reach out.
Tips for Safe Gaming
bji99 believes that the right awareness and a few simple habits keep the gaming experience safe and enjoyable. Following the tips below will help you stay in control at all times.
- Set a fixed budget before you play and never go over that budget.
- Do not try to bet more to recover losses — this is a common but dangerous habit.
- Never bet with borrowed money or emergency funds.
- Make time for family and friends, exercise, and other hobbies.
- Avoid gaming when you are under stress, angry, or feeling down.
- Decide on a time limit for each session in advance and take a break when the time comes.
- Wins will come sometimes, losses will come sometimes — treat it as entertainment, not guaranteed income.
Recognize the Warning Signs
Problem gambling develops gradually. If the following signs appear, it is important to be alert and seek support.
- Wanting to keep playing even after spending beyond your set budget.
- Failing in attempts to cut down or stop playing.
- Prioritizing gaming over family or responsibilities.
- Lying to loved ones to hide losses.
- Neglecting sleep, eating, or daily responsibilities.
- Feeling anxious or irritable when not gaming.
If these signs appear: write to us on live chat immediately or email [email protected] — our team will help you take a self-exclusion or a break.
How the Protection Tools Work
How to Set a Deposit Limit
Log in to your account and go to the deposit limit section under "Account Settings". Set any type of limit — daily, weekly, or monthly. Lowering the limit takes effect immediately. A 24-hour cooling-off period applies to requests to increase the limit, giving you time to reconsider.
The Self-Exclusion Process
To self-exclude, send a request directly via our live chat or email [email protected]. Let us know your preferred duration (for example, 30 days, 3 months, or 6 months). The exclusion period cannot be shortened while it is active — this is for your protection.
Time Limits and Session Reminders
Set the maximum play time before starting a session. You will receive a reminder before the time runs out and will be automatically logged out once the time limit is reached. Come back the next day and play with a fresh mind.
The Age Verification Process
Age verification via national ID or passport is mandatory to open an account on bji99. We follow a strict verification process to ensure no one under 21 can access the platform.
Be Aware of Problem Gambling
Problem Gambling is a condition where gaming starts to have a negative impact on a person's personal, family, or financial life. It can happen at any age and to anyone — the problem develops gradually from recreational gaming.
At bji99, we believe an informed player can always make better decisions. That is why we encourage all our users to regularly review their own gaming patterns. If gaming starts to feel like a burden rather than enjoyment, taking a break is the right step.
Our support team is available 24/7 via live chat and email ([email protected]). You can reach out in Bengali or English, whichever you prefer. Your privacy is fully protected — feel free to speak openly.
Contact Us for Support
Live Chat
For any issue or question, speak with us directly on live chat. Support is available in Bengali and English, 24 hours a day, 7 days a week.
Email support
Email us for anything related to responsible gaming or to request self-exclusion:
Support Hours
Our support team is available 7 days a week, 24 hours a day in Bangladesh Standard Time (BST, UTC+6).
Common Questions About Responsible Gaming
Play Safe, Enjoy the Experience
Cricket, slots, live casino, and much more await you at bji99 — always within your own limits.