bji99's Privacy Policy

Introduction & Scope

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bji99 (referred to as "we", "our", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. We believe that personal privacy is a fundamental right. This privacy policy describes how bji99 collects, processes, stores, and protects your personal information.

This policy applies to bji99's website, mobile platform, and all associated services. By using our services, you agree to the terms of this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

Section 1

What Information We Collect

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When you register an account and use services on bji99, we collect various types of information. This information falls into two main categories — information you provide and information collected automatically.

1.1 Personal Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• ID card or national identity card details (for KYC verification)
• Payment method details — bKash, Nagad, Rocket account numbers
• The content of your communications with our support team

1.2 Technical Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and language settings
• Time spent on the platform, pages visited, and click patterns
• Login time, location (country level), and session information
• Information collected through cookies and similar tracking technologies

1.3 Transaction Information

A record of every deposit, withdrawal, and bet you make is stored for security auditing and financial reporting purposes. This information is kept encrypted on our secure servers.

Section 2

Purpose of Information Use

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bji99 uses your information only for specific, legitimate, and transparent purposes. We never use your information for unnecessary purposes or sell it to third parties without authorization.

2.1 Service Operation & Improvement

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Providing bonuses and promotional offers
• Improving platform performance and resolving technical issues
• Delivering a personalized experience based on your preferences

2.2 Security & Compliance

• Preventing fraud, money laundering, and unauthorized access
• Completing KYC (Know Your Customer) verification
• Enforcing responsible gaming policies
• Verifying age — bji99 strictly provides services only to those aged 21 and above

2.3 Communication & Support

• Providing support in Bengali via 24/7 live chat and email
• Sending notifications related to account activity and security
• Informing you about service updates and policy changes

Section 3

Cookies & Tracking Technologies

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bji99 uses cookies and similar technologies to improve our services and give you a better experience. Cookies are small data files stored on your device that help remember your browsing preferences.

3.1 Types and Purpose of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring the platform's core functionality.
• Functional Cookies: Save your language, settings, and preferences.
• Analytics Cookies: Used to understand which pages are visited most and where improvements are needed.
• Security Cookies: Help detect fraud and unauthorized access.

3.2 Cookie Control

You can disable non-essential cookies at any time by changing your browser settings. Keep in mind that disabling some cookies may limit certain features of the platform.

Section 4

Information Sharing with Third Parties

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bji99 never sells your personal information. However, limited information may be shared with selected trusted partners in specific circumstances to provide services.

4.1 Circumstances Where Information May Be Shared

• Payment Processors: Necessary information is shared to complete transactions through bKash, Nagad, and Rocket. These organizations follow their own strict privacy policies.
• Technology Service Providers: For server hosting, cybersecurity, and software management.
• Legal Requirements: Where disclosure is required by law, court order, or regulatory authority.
• Fraud Prevention: With security experts and investigative agencies where needed for financial crime investigations.

4.2 Circumstances Where Information Is Not Shared

• Sale to advertisers or marketing agencies
• To any unauthorized third party without your consent
• For any purpose unrelated to the platform's services

Section 5

Data Security Measures

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bji99 uses industry-standard technologies and practices to protect your personal information. Our security infrastructure ensures protection across multiple layers.

5.1 Technical Security Measures

• SSL Encryption: SSL/TLS encryption is used across our entire platform, keeping your data transfers fully secure.
• Data Encryption: Stored sensitive information is protected using advanced encryption methods.
• Firewall & Anti-Fraud System: Active monitoring to detect and prevent suspicious activity.
• Two-Step Verification: An additional security layer for account access.
• Secure Server Infrastructure: Storage in protected data centers with regular security audits and updates.

5.2 Organizational Security Measures

• Only authorized personnel have limited access to information on a need-to-know basis
• All staff receive regular data protection training
• A defined process for rapid response and notification in the event of a data breach

Section 6

Data Retention Period

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bji99 retains your information only for as long as it is needed to provide services, meet legal obligations, or serve legitimate business purposes.

6.1 Retention Principles

• Active Accounts: Necessary information is retained for the entire duration the account remains active.
• Closed Accounts: Financial and transaction-related information may be retained for a set period after account closure to fulfill legal requirements.
• Legal Claims: In the event of a dispute or legal claim, relevant information is retained until the matter is resolved.

Once the required retention period ends, your information is securely deleted or anonymized.

Section 7

Your Rights & Controls

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bji99 respects your right to control your personal information. As a user of our platform, you have the following rights.

7.1 Right to Access and Correct Information

You can log in to your account at any time to view your stored personal information and correct it if needed. Contact our support team to correct any inaccurate or incomplete information.

7.2 Right to Delete Information

You may request deletion of your information, provided it is not currently subject to any legal obligation and there is no legitimate business reason to retain it.

7.3 Right to Object to Processing

You may object at any time to optional data processing such as marketing communications. This can be done through account settings or via the support team.

7.4 Right to Lodge a Complaint

If you believe we have violated your rights regarding your information, please contact our support team. We will try to resolve the issue as quickly as possible.

Section 8

Protection of Minors

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bji99 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

If we become aware that a minor has opened an account or provided information on our platform, that account will be closed immediately and the associated information will be securely deleted.

If you are aware that a minor is using our platform, please notify our support team.

Section 9

Policy Changes & Updates

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bji99 may update this privacy policy from time to time. This policy may change due to changes in law, the launch of new services, or improvements to our data processing practices.

9.1 Notice of Changes

• For significant changes, we will send a notification to your registered email.
• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be revised.
• Continued use of our services after a new policy is published will be considered acceptance of the revised policy.

We recommend that you review this policy periodically so you remain informed about our data protection practices.